If you have received a letter from CHI about the HSE Cyber-Attack, you can request copies of your breached documents.

Request your documents by post

You can request your breached documents by post. This is the only way to request these documents. You can no longer do this online.

What you need to do

To make a request you will need:

• your PIN number - you can find this on the letter we sent you,
• to print out and complete the Data Access Request Form (PDF, 1.4 MB, 1 page),
• to photocopy your current and in-date passport ID page, driving licence or public services card (photocopy both sides of your driver's licence or public services card).

Send your completed form and photocopy of your ID to:

For Legal Guardians of a minor who has been impacted by the HSE Cyber-Attack:

• Request the documents related to the impacted minor by post using this printable form: Data Access Request Form - Legal Guardian (PDF, 1.4 MB, 2 pages),
• Register by post to get a call back, request a duplicate copy of your notification letter, or verify your guardianship & identity using this printable form: Service Request Form - Legal Guardian (PDF, 1.4 MB, 2 pages).

How long your documents will take?

It can take up to 1 month for the documents to be ready from the date that we receive your completed form and photocopy of your ID and / or evidence of legal guardianship.

In some cases, it may take up to 2 months longer. We will let you know if this happens and explain why.

When we send you your documents we will include details of how to contact us. This is if you want to speak to us about the information you receive.

If you want to speak with someone, please contact:

Patient Feedback and Support Service:

If you need to change your postal address

To update your postal address, you will need:

• your PIN number - you can find this on the letter we sent you,
• to print out and complete the Change of Address Form (PDF, 1.4 MB, 1 page),
• to photocopy your passport, driving licence or public services card – if using your driver’s licence or public services card, photocopy both sides,
• proof of your address such as a utility bill or bank statement dated within the past 3 months.

Send to:

Online Data Subject Access Requests submitted before 26th May 2023

If you previously requested your documents through the online portal before 26th May 2023, you will still be able to view these online.

We will send you a text message when they are ready to view or download. It can take up to 1 month for the documents to be ready but we will try to get them to you as soon as we can.

Log in to your account to view and download documents related to you when they are ready.

Registered but did not make a Data Subject Access Request

If you registered but did not make an online Data Subject Access Request before 26th May 2023, you can now only make a request by post.

Helpful Links

Below are links to the Children’s Health Ireland website, as well as other resources.

• Children's Health Ireland
• Health Service Executive
• Data Protection Commission
• National Cyber Security Centre

Additional Resources

• Protecting yourself from scams or attempted fraud
• Common scams and fraud – garda.ie
• If you believe you are the victim of a cybercrime please take screenshots of the texts or emails and contact your local Garda station
• High Court injunction restricting any sharing, processing, selling or publishing of stolen data